In May, Helvetas BiH team had an opportunity to participate in the ABSL (The Association of Business Service Leaders in Bosnia and Herzegovina) conference 2024 titled "Transforming Tomorrow." During the event, Matthias Herr, the regional director for Helvetas Eastern Europe, received a certificate of appreciation on behalf of Helvetas for its substantial support through projects like MarketMakers and RECONOMY in advancing the Business Process Outsourcing (BPO) sector in Bosnia and Herzegovina (BiH) and the wider Western Balkans region.
The remarkable advancements in the BPO sector in BiH and the success of ABSL—a unique organization united by the vision of building a competitive business services industry— are a testament to the unwavering commitment of its people and members. These accomplishments were and continue to be achieved through the dedicated work of Helvetas' projects, such as MarketMakers and now RECONOMY, which are beginning to spread their impact across the Western Balkans region.
“At Helvetas, our mission encompasses various social and environmental goals. One of our primary objectives is to enhance the future prospects of young people by ensuring they have access to decent jobs and sustainable incomes,” stated Mr. Matthias Herr upon receiving the certificate of appreciation. “The digital economy, including the business services sector in the Western Balkans, holds immense potential. The region's proximity to and strong socio-economic ties with European markets present unique opportunities for growth and development. This is where our goals align perfectly: what benefits the growth of the business services industry also benefits the young people in this region and beyond”, he added.
All these initiatives make the business services industry stronger, which in turn, is beneficial for job creation and income generation. For instance, according to the BPO Market Size Report 2030, the global BPO market was valued at USD 280.64 billion in 2023 and is projected to grow at a Compound Annual Growth Rate (CAGR) of 9.4% from 2023 to 2030.
“We extend our heartfelt gratitude to the Swiss and Swedish governments for their trust and support. Their backing enables us to carry out our work and pursue our mission of fostering socio-economic growth and development. Together, we look forward to furthering our shared objectives and creating a brighter, more prosperous future for all,” concluded Matthias Herr.
